RETURNS & REFUND POLICY

Last updated January 10, 2024

Thank you for shopping with JadzKnits! We want to ensure that you have a positive experience with our yarn and products. Please read our Returns and Refund Policy carefully to understand your rights and responsibilities.

1. Returns Policy:

1.1 Timeframe:
– You have 14 days from the date of purchase to initiate a return.

1.2 Eligibility:
– To be eligible for a return, items must be unused, unopened, and in the original packaging.

1.3 Return Authorization:
– Contact our Customer Service team at hello@jadzknits.co.uk to request a Return Authorization (RA) before shipping the item back.

1.4 Return Shipping:
– Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

2. Refund Policy:

2.1 Refund Method:
– Refunds will be processed using the original payment method unless otherwise specified.

2.2 Exclusions:
– Clearance items, custom orders, and discounted items are non-refundable.

2.3 Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us within 14 days with photographic evidence. We will provide instructions on how to proceed.

3. Exchange Policy:

3.1 Eligibility:
– Exchanges are available for items in their original condition.

3.2 Exchange Process:
– Contact hello@jadzknits.co.uk to request an exchange. Once approved, follow the return process and indicate your preference for an exchange.

4. Restocking Fee:

4.1 Fee:
– A restocking fee of 5% may be applied for certain returns. This will be communicated during the return authorization process.

5. Refund Processing Time:

5.1 Timeline:
– Please allow 14 days for your refund to be processed after we receive the returned item.

6. Contact Information:

For any questions or concerns related to returns and refunds, please contact our Customer Service team at:
– Email: hello@jadzknits.co.uk